Solutions Engineer

Job description

The Technical Presales Engineer will play a key role in supporting the Sales team and Account Managers in presales activities. 

The Solutions Engineer will use their technical expertises to demonstrate how our solutions can resolve the client’s requirements. To accomplish that, Solution Engineers must try to understand the customer’s challenges and requirements through conversations with the customer’s technical team, matching those requirements with the right combination and configuration of our solutions. The Solutions Engineer is responsible for preparing and delivering product demonstrations to customers that match the expectations of the customers. We expect your demos to go above and beyond a standard demo, incorporating the knowledge you have gathered about the client’s needs and creating a first “wow” experience with the client. As a Solutions Engineer you are the technical SPOC for the client during the presales stage, ready to answer technical questions rapidly and professionally, and if needed involving additional technical experts from within the wider company. In some cases, the process may include technical compliance analysis (like in an RFI/RFP process) in which case a Solutions Engineer is expected to support the bid manager to supply the right answers to the requirements list, carefully looking after the balance between delivering what the client wants and setting the right expectations (that means avoiding to overpromise on anything that could not be delivered).
 

Who are you?

The Solutions Engineer supports the sales and account managers team to drive new orders and 
customer retention by:
• Pro-actively engaging in the sales cycle and take charge of the technical aspects and deliverables during the potential customer’s product evaluation.
• Meetings with customers early in the development cycle to fully appreciate and understand the problem the customer is trying to solve. 
• Define and implement appropriate demonstrations to fulfil the customer’s needs.
• Work with the sales lead to ensure that presales is based on the appropriate solution and product edition, steering the customer towards Out of the Box functionality whenever possible.
• Confidently presenting these to the customer at the appropriate level
• Represent the company at trade shows and conferences.
• Play an active role in the introduction of new products into the market.
• Maintain a deep understanding of the IQGeo product and speak with prospects and customers about the most relevant features/functionality for their specific business needs
• Support Sales with client business case development, as applicable.
• Work with delivery teams on implementation technical estimates, ensuring a smooth transition from sales to implementation.
• Work closely with Product and Engineering on identification and tracking of product improvement requests

What we offer?

We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!

Digital skills

Language

Competences